UNI eLearning Suite

Panopto Cloud/System is Currently Down - Resolved

At 10:01 a.m. CST, Panopto reports this outage is now resolved. "The Panopto NA Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved."
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At 9:12 a.m. CST on Wednesday 11/20/024, the UNI eLearning Admins received alerts from monitoring systems. We have verified the UNI Panopto System (uni.hosted.panopto.com) is not available directly or through Blackboard Learn. Panopto's status page acknowledges a 'full site outage'.

RESOLVED: Known Issue: 404 Error in Edge with accessing MS Office Doc in Bb Learn courses

There is a Known Issue for Microsoft Edge web browser users when trying to access MS Office documents in a Blackboard (Bb) Learn course. The most recent version of Microsoft Edge web browser (Version 95.0.1020.53 that was released on 11/12/2021) offers the ability to open office files in the browser using Microsoft's office.com. The settings is 'ON' by default, so when users click on a MS Office document in Bb Learn, either an HTTP 404 error appears OR the Word online application opens but displays the message "Sorry, there was a problem and we can't open this document.

screen shot displaying the "404 - File or directory not found." error message. screen shot displaying a "Sorry, there was a problem and we can't open this document." error message for Microsoft Word.

Cause: When files are downloaded in Bb Learn SaaS (hosted in AWS), a temporary AWS S3 URL is generated. Edge hands off this URL to the Office.com web application; however the web application does not correctly handle it.

Workarounds:

  • Option 1: Turn 'OFF' the "Open Office files in the Browser" setting in your Edge browser:
    1. Open Edge settings.
    2. Select Downloads.
    3. Set Open Office files in the Browser to Off by clicking the toggle switch.
  • Option 2: Right click on the MS Office document file link, select "Save link as...", and save it to your local machine.
  • Option 3: Use a different supported web browser such as Google Chrome or Mozilla Firefox.
  • Option 4: Use Edge in 'Private browsing' mode.