UNI eLearning Suite

Maintenance Alerts

CatID Login Service Outage affecting eLearning Login - Completed

Saturday, February 15, 2020 6:00 AM to 9:00 AM

IT-AIS will be conducting major upgrade and patching efforts to multiple infrastructure databases and application services, primarily those responsible for CatID services, on Saturday, February 15, 2020 from 6 AM to 9 AM CST. This will result in a three (3) hour window where UNI users will be unable to log into Blackboard Learn, Panopto, and other systems using CatID credentials.

Ally Maintenance - Completed

Friday, January 10, 2020 11:00 PM to Saturday, January 11, 2020 1:00 AM

Blackboard Ally will be unavailable due to maintenance from Friday, January 10, 2020 11:00 PM to Saturday, January 11, 2020 1:00 AM CST. This maintenance entails an upgrade of the underlying Ally database, which can unfortunately not be achieved without downtime. During the maintenance window, the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable and the Instructor Feedback and Alternative Formats will not be displayed within courses.

Blackboard Mobile Apps Maintenance - 9:30 p.m. CST Dec 29 - 2:30 a.m. CST Dec 30, 2019 - Completed

Sunday, December 29, 2019 9:30 PM to Monday, December 30, 2019 2:30 AM

The Blackboard app and Blackboard Instructor app will be UNAVAILABLE starting Sunday, December 29, 2019 at 9:30 PM CST until Monday, December 30, 2019 at 2:30 AM CST for a scheduled maintenance update. Please access Blackboard Learn in a web browser during this five-hour maintenance window. No end-user or system administrator action is required.

POSTPONED: Blackboard Mobile Apps Maintenance - 9:30 p.m. CST Dec 16 - 2:30 a.m. CST Dec 17, 2019 - Completed

Monday, December 16, 2019 9:30 PM to Tuesday, December 17, 2019 2:30 AM

Due to end of semester, Blackboard will be postponing this maintenance update.
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The Blackboard app and Blackboard Instructor app will be UNAVAILABLE starting Monday, December 16, 2019 at 9:30 PM CST until Tuesday, December 17, 2019 at 2:30 AM CST for a scheduled maintenance update. Please access Blackboard Learn in a web browser during this five-hour maintenance window. No end-user or system administrator action is required.

Panopto Scheduled Maintenance - Saturday January 4, 2020, 8:00 pm to 11:00 pm - Completed

Saturday, January 4, 2020 8:00 PM to 11:00 PM

On Saturday, Jan 4th 2020, Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 8:00 pm CST to 11:00 pm CST.  During the downtime, you will not be able to access videos on your Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

CatID Login Service Outage affecting eLearning Login - Completed

Saturday, November 16, 2019 6:00 AM to 9:00 AM

On Saturday, November 16, 2019 for 6:00 AM to 9:00 AM CST, IT-AIS will be conducting patching efforts to multiple stage infrastructure databases and application services, primarily those responsible for CatID services.  This will result in a three (3) hour window where UNI users will be unable to log into Blackboard Learn, Panopto, and other systems using CatID credentials.

Service Outage affecting UNI eLearning Tool Logins - Saturday, September 28, 2019 from 6-9 AM CDT - Completed

Saturday, September 28, 2019 6:00 AM to 9:00 AM

UNI IT will be conducting major upgrade and patching efforts to multiple infrastructure databases and application services, primarily those responsible for CatID services, on Saturday, September 28, 2019 from 06:00 AM - 09:00 AM CDT.  This will result in a 3 hour window where UNI users may be unable to log into the UNI eLearning Suite of tools (Blackboard Learn, Panopto, Zoom, LinkedIn Learning, etc.)

Adobe Connect Scheduled Maintenance - Sunday September 8, 2019 11 PM to Monday September 9, 2019 1 AM - Completed

Sunday, September 8, 2019 11:00 PM to Monday, September 9, 2019 1:00 AM

On Sunday, September 8, 2019 the Adobe Connect application will be UNAVAILABLE to upgrade the Adobe Connect storage system.

Adobe Connect Scheduled Maintenance - Sunday September 1, 2019 11 PM to Monday September 2, 2019 5 AM - Completed

Sunday, September 1, 2019 11:00 PM to Monday, September 2, 2019 5:00 AM

On Sunday, September 1, 2019 the Adobe Connect application will be intermittently UNAVAILABLE as Adobe Connect will be upgrading to Adobe Connect 10.5.

Panopto Scheduled Maintenance - Saturday August 10, 2019, 8:00 pm to 11:00 pm - Completed

Saturday, August 10, 2019 8:00 PM to 11:00 PM

On Saturday, August 10, 2019 the Panopto application will be UNAVAILABLE as Panopto will be making a number of updates to the Panopto Cloud infrastructure to increase performance and scalability. These updates will require downtime. 

Potential eLearning Sign-On Service Outage 6am-7am 7/17/19 - Completed

Wednesday, July 17, 2019 6:00 AM to 7:00 AM

This is scheduled maintenance to the Shibboleth (IDP) application which could impact the sign-on process for eLearning/Blackboard.  This will occur on Wednesday 07/17/2019 between 6 AM and 7 AM.

Turnitin Scheduled Maintenance July 13, 2019 - Completed

Saturday, July 13, 2019 10:00 AM

On Saturday, July 13, 2019 the Turnitin application will be UNAVAILABLE for scheduled maintenance. This maintenance will require downtime from 10:00 am to 6:00 pm CDT. During this time you will not be able to access Turnitin.

Service Outage affecting eLearning Login - Completed

Wednesday, June 26, 2019 6:00 AM to 6:15 AM

On Wednesday, June 26th, 2019 from 06:00 AM - 06:10 AM CDT, UNI IT will be rebooting the Shibboleth servers to apply important updates. This will result in a 5 - 10 minute window where UNI users may be unable to log into UNI eLearning Suite of Tools (Blackboard Learn, Panopto, etc.).

Blackboard Learn UNAVAILABLE for AWS Maintenance - WAS NOT COMPLETED BY AWS - Completed

Tuesday, June 18, 2019 3:00 AM to 3:30 AM

June 19, 2019 Update from Blackboard Support:
Due to unforeseen circumstances, AWS has cancelled the upgrade to Postgres 9.6.11 for all of their clients at this time. More details will follow when we have more information.

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The Blackboard Learn System will be unavailable for a few minutes on Tuesday, June 18, 2019 between 3-3:30 a.m. CDT for a Postgres database upgrade. This is an automatic upgrade performed by AWS (Amazon Web Services - the cloud computing service that hosts Blackboard Learn SaaS environments) to apply a critical security patch to upgrade the Postgres database from version 9.6.9 to version 9.6.11. It is recommended that end-users do not perform critical work (create content, take tests, submit assignments, grade, etc.) during this maintenance period.

Note: This was originally schedule for Tuesday, June 11, 2019 between 3-3:30 a.m. CDT; however AWS did NOT perform the maintenance and rescheduled it for June 18, 2019.

Panopto Scheduled Maintenance - Completed

Saturday, June 22, 2019 8:00 PM to 11:00 PM

On Saturday, June 22, 2019 the Panopto application will be UNAVAILABLE as the Panopto cloud site will be upgraded to the latest release.. This upgrade will require downtime from 8:00 pm to 11:00 pm CDT. During this time you will not be able to access recordings on the Panopto server and any attempts to upload will result in a "Server unable to connect" message.

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