UNI eLearning Suite

Blackboard Learn Outage on Tuesday, December 7, 2021

On Tuesday, December 7, 2021 from approximately 10:14 a.m. CST to 4:31 p.m. CST, the Blackboard (Bb) Learn System was not accessible due to issues at Amazon's AWS us-east-1 data center where our Bb Learn instance is hosted.

During this 6 hours and 17 minute period, ALL UNI users were unable to access the UNI Bb Learn System nor the UNI Panopto System; which uses Bb Learn for accounts and authentication.

When users tried to reach the Bb Learn System, they received either a blank page (Firefox & Safari browsers) or the following message (Chrome & Edge browsers):  

This page isn’t working
uni.blackboard.com is currently unable to handle this request.
HTTP ERROR 503

Amazon AWS reported "increased API error rates for multiple AWS Services in the US-EAST-1 Region" and "the root cause of this issue is an impairment of several network devices.".

If you have any additional questions or concerns, please submit the Contact eLearning Suite Support form

 

 

 

Scheduled Maintenance

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