UNI eLearning Suite

Blackboard Learn Outage on Tuesday, December 7, 2021

On Tuesday, December 7, 2021 from approximately 10:14 a.m. CST to 4:31 p.m. CST, the Blackboard (Bb) Learn System was not accessible due to issues at Amazon's AWS us-east-1 data center where our Bb Learn instance is hosted.

During this 6 hours and 17 minute period, ALL UNI users were unable to access the UNI Bb Learn System nor the UNI Panopto System; which uses Bb Learn for accounts and authentication.

When users tried to reach the Bb Learn System, they received either a blank page (Firefox & Safari browsers) or the following message (Chrome & Edge browsers):  

This page isn’t working
uni.blackboard.com is currently unable to handle this request.

Amazon AWS reported "increased API error rates for multiple AWS Services in the US-EAST-1 Region" and "the root cause of this issue is an impairment of several network devices.".

If you have any additional questions or concerns, please submit the Contact eLearning Suite Support form




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